📋 Privacy Policy

Last Updated: July 24, 2026

Welcome to . We are committed to protecting your privacy and being transparent about how we collect, use, and protect your information.

I. Introduction

This Privacy Policy applies to all users of our truck repair directory network, which includes 52 affiliated websites providing access to certified mobile truck repair services across the United States and Canada.

II. Information We Collect

1. Location Data

IP Address: Automatically collected to determine your approximate location
Geolocation: City, state, and country information for matching you with nearby service providers
Search Queries: ZIP codes, cities, and locations you search for services

2. Usage Data

Cookies: We use cookies to track your session and improve user experience
Analytics: Page views, clicks, search patterns, and time spent on site
Device Information: Browser type, operating system, and device specifications

3. Vendor Data (For Service Providers)

Business Information: Company name, address, service areas, and specializations
Contact Details: Phone numbers, email addresses, and website URLs
Payment Information: Credit card details (processed securely through third-party processors)
Insurance & Licensing: Proof of insurance, business licenses, and certifications

III. Phone Number Strategy & Call Tracking

🔔 Important: How We Handle Phone Numbers

Unclaimed Listings:

For businesses that have not claimed their listing on our directory:

We display a unique, masked local phone number
This number is used solely for tracking organic demand and measuring directory value
Calls are NOT forwarded to the business - this is intentional
Purpose: To measure interest and demonstrate value to potential vendors

Claimed Listings (Active Subscriptions):

For businesses that have an active paid subscription:

The vendor's REAL phone number is displayed
Calls are connected directly to the business
Calls may be recorded and analyzed for quality assurance, fraud prevention, and billing purposes
Call data (duration, time, caller location) is visible in the vendor dashboard

IV. How We Use Collected Information

Service Matching: Connect customers with appropriate service providers based on location and needs
Vendor Subscriptions: Process payments and manage vendor accounts
Site Improvement: Analyze usage patterns to enhance user experience
Business Intelligence: Track demand, measure listing performance, and optimize our network
Legal Compliance: Fulfill legal obligations and respond to lawful requests
Communication: Send service updates, billing notices, and important announcements

V. Third-Party Sharing

We Do NOT Sell Your Personal Information

We do not sell, trade, or rent your personally identifiable information to third parties.

We DO Share:

Aggregated Data: Non-identifiable, anonymized data with business partners and advertisers
Vendor Contact Information: When a customer requests service, we share their contact details with matched vendors
Payment Processors: Credit card information is shared with secure payment gateways (Stripe, PayPal)
Legal Requirements: When required by law, court order, or government request

VI. GDPR & CCPA Compliance

Your Rights:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal data (subject to legal retention requirements)
Opt-Out: Unsubscribe from marketing communications
Data Portability: Receive your data in a machine-readable format

To exercise these rights, contact us at: admin@mtstruckservice.com

VII. Data Security

We implement industry-standard security measures to protect your information:

SSL/TLS encryption for all data transmission
Secure servers with firewall protection
Regular security audits and vulnerability assessments
Restricted access to personal data (need-to-know basis)
Secure payment processing through PCI-compliant gateways

VIII. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settings
Analyze site traffic and usage patterns
Personalize content and advertisements
Measure the effectiveness of our marketing campaigns

You can control cookies through your browser settings, but disabling them may affect site functionality.

IX. SMS and Mobile Messaging Privacy

When you provide a mobile telephone number and separately consent to receive text messages, your SMS consent applies specifically to MTS Mobile Truck Repair Service LLC. We may collect and maintain your name, mobile telephone number, service-request information, message content, message history, opt-in source, opt-in date and time, and opt-out records.

How We Use SMS Information

Respond to roadside-service requests and customer inquiries
Send dispatch confirmations and technician ETA updates
Provide service-status, account, invoice, estimate, and support updates
Maintain records of consent and opt-out requests
Prevent fraud, misuse, and unauthorized messaging
Comply with applicable laws, carrier rules, and messaging requirements

Mobile Information and SMS Consent

We do not sell, rent, or share mobile telephone information, SMS opt-in data, or SMS consent with third parties or affiliates for their own marketing or promotional purposes.

We may disclose mobile information to telecommunications carriers, messaging platform providers, contractors, and other service providers only as necessary to operate, support, and deliver our text messaging service. These providers are not authorized to use SMS consent information for their own marketing.

SMS Choices and Opt-Out Rights

Reply STOP to cancel text messages at any time
Reply HELP for assistance
Message frequency varies, up to 3 messages per day
Message and data rates may apply
Consent to receive SMS messages is not a condition of purchase

For complete program details, review our SMS Terms & Conditions: https://truckrepairdirectory.com/sms-terms/.

X. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

XI. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: admin@mtstruckservice.com
Phone: (855) 450-1212
Mail: MTS Mobile Truck Repair Service LLC, Privacy Department, 550 Main St #2, Dallas, TX 75202